Our commitment to you.

Privacy Policy

We are committed to protecting your privacy and confidentiality of information at all times. In accordance with the Privacy Act 2020 (NZ), it is one of our prime concerns that any personal or sensitive information you provide to us is not used for any other purpose than that intended and expected by you.

A full copy of our Privacy Policy Statement is available here:

Complaints

If you wish to make a complaint about us, our products & services, or involving any party whom we represent, please send details to:

The Complaints Officer
Market Lane Insurance Group (NZ) Limited
hello@marketlanegroup.co.nz
1300 902 210

More information on Lloyd’s Complaints Handling can be found here:

Family Violence Policy

We are totally committed to assisting customers who may be affected by any form of family violence.

If you are in immediate danger, please call 111.

A copy of our Family Violence Policy can be found here:

Financial Hardship Support

We are totally committed to taking extra care with customers experiencing Financial Hardship.

A copy of our Financial Hardship Support Policy & Application Form can be found here: